Your business answers every WhatsApp, day and night.
PocketBuddy replies to your customers on your business’s own WhatsApp number in about 10 seconds, in Malayalam, Hindi, English and more. It learns from your brochure and price list and says only what you've approved.
PocketBuddy at work across India
Clinics, shops, garages, salons, colleges and builders: their customers just WhatsApp, and get an answer in seconds.
Illustrative demos.
Every unanswered message is a customer walking away
Your staff are busy with the people in front of them. Meanwhile your phone keeps asking the same questions.
The same 20 questions
"Timing?", "Location?", "Is the doctor in?", "Admission open?" Hundreds of times a week, typed by someone who should be doing other work.
Silent nights and Sundays
Enquiries from your ads arrive at 10 pm and on holidays. By the time you reply, they've called someone else.
Many languages
Your customers write and send voice notes in Malayalam, Hindi, Tamil and English. Your staff may not handle them all.
Live in 3 days. You approve everything first.
We do the setup. You spend about three hours in total.
Send what you have
Brochure, price list, website, a photo of your notice board, or a voice note telling us about your business. Get a new number in your business's name. On a guided one-hour screen-share we set up your official WhatsApp account and your own Meta app with you, all in your business's name.
Check and approve
You see everything your Buddy knows, page by page, and test 50 real questions with its actual answers. Change anything you like. Nothing goes live until you approve.
Go live
Your Buddy starts answering. You get a counter poster with a QR code, a short training, and a daily WhatsApp summary of what customers asked.
Done for you, and looked after
PocketBuddy isn't a do-it-yourself chatbot tool. Our team sets it up properly and keeps it healthy, every month.
Official setup, in your name Setup
Your WhatsApp Business account, display name, number and your own Meta app, set up with you on a screen-share. Everything belongs to your business, never to us.
Your knowledge, built by us Setup
We turn your brochures, price lists, photos and voice notes into clear answers, then test 50 real questions with you before anything goes live.
Training and a 7-day watch Setup
A short training for you and your staff, a counter poster with QR code, and close daily checks in the first week.
Daily health checks Every month
We check your WhatsApp account, your Meta app and your number's quality every day, and warn you before small issues become a block.
Updates when things change Every month
New timings, prices or offers? Change them yourself in a minute, or send them to us and we'll update your Buddy.
People who answer Every month
WhatsApp support from our team in Trivandrum, and help with anything Meta asks of your account.
Starts with answers. Grows with your business.
Begin with text answers and switch on more when you need them.
Answers from your own information Included
Only what's in your approved knowledge. If it doesn't know, it says so and alerts you.
Daily owner summary Included
At 8 pm on WhatsApp: questions answered, top topics, anything that needs you.
Your dashboard Included
Every conversation, contacts, analytics, and a simple editor to update timings or details yourself.
Voice notes
Customers speak instead of typing, in their own language. Buddy can reply by voice too.
Tokens and queues
"Token please" gets a number, a wait time, a "you're next soon" alert, and a TV token board for your waiting area.
Appointments and bookings
Free slots as buttons, confirmations, and reminders a day and two hours before.
Lead capture
Asks need, budget and timeline naturally, and alerts your salesperson instantly for serious buyers.
Complaints and reviews
Ticket numbers and follow-up for complaints. Happy customers get your Google review link; unhappy ones reach you privately first.
Photos
Customers send a photo of a product, receipt or problem, and Buddy understands it.
UPI payments
Sends your UPI QR or payment link with the exact amount. Money goes straight to your account.
Reminders and notices
Fee and dues reminders, renewals, circulars and announcements to customers who opted in.
Staff takeover
Your team can jump into any chat from their phone. Buddy steps back and resumes when they're done.
Made for busy front desks
Ready-made setups for the businesses that get the most WhatsApp questions.
Clinics and labs
Is the doctor available? Give me a token.
Tokens, appointments, reminders and review requests, with no medical advice ever given.
Builders and real estate
Is the 3BHK in Tower B available? Site visit Sunday?
Brochures and floor plans in seconds, qualified leads, site-visit bookings.
Schools and coaching centres
Admission open for Class 3? Bus route?
Admission enquiries captured, fee reminders, circulars answered.
Apartment complexes
Lift not working. Guest arriving at 7 pm.
Complaint tickets, visitor passes, dues reminders, notices.
Restaurants
Table for 6 at 8? Do you deliver?
Menu and orders without aggregator commission, table bookings, reviews.
Hotels and homestays
Room for 2 next weekend? Airport pickup?
Availability questions, bookings and payments, at any hour, from anywhere.
Speaks your customers' language
When you're ready, give your Buddy a face
PocketBuddy runs on the same brain as AI Buddy, our talking robot receptionist. Upgrade any time. Your knowledge, dashboard and token queue carry over, and what you've paid for setup counts towards it.
PocketBuddy
AI on your WhatsApp. Start here.
Buddy Duo
WhatsApp plus a desk Buddy at your counter that greets walk-ins and shows the same token queue.
Buddy Fleet
Several branches or desks, one dashboard.
See your own Buddy tomorrow. Free.
Send us your brochure or website link on WhatsApp. Within 24 hours you can chat with a Buddy that already knows your business, and decide after you've tried it.
Fastest: WhatsApp us "DEMO"
Attach your brochure, price list or website link, and tell us the 3 questions your customers ask most.
Or leave your details and we'll WhatsApp you.
Questions owners ask
Do I need a new phone number?
Yes: one new number, just for PocketBuddy. A new SIM taken in your business's name is best; a business landline also works. It must not already be on WhatsApp or the WhatsApp Business app.
We set it up with you as an official WhatsApp business account under your business's own name, so customers see "Smile Dental" (with your logo), not just a number. Meta checks that the name matches your business.
The number and the account belong to your business, never to us. Keep the SIM recharged so the number stays active. Your current WhatsApp stays exactly as it is, for your personal and staff chats.
Why a separate number?
It gives your business one clear, official WhatsApp contact that answers 24×7, and keeps your personal chats private. Print it on your counter poster, visiting cards, Google listing and ads. Customers simply tap and chat.
What if the AI gives a wrong answer?
It answers only from the information you approve. If something isn't there, it tells the customer and alerts you. You see every conversation and can correct the information in a minute. Before going live, we test 50 real questions with you.
Will customers know they're talking to AI?
Yes. The first message says it's your AI assistant, and typing "person" reaches your staff at any time. Most customers simply appreciate a fast answer.
What does it cost?
A one-time setup (we do the whole setup with you) and a monthly plan that depends on what you switch on: answers only, or voice notes, tokens, bookings, leads and more. There's no hardware to buy. We share exact pricing after your free demo, once we know what your business needs. Our first 25 businesses get a launch price, locked for 12 months.
Are there any other charges?
WhatsApp (Meta) charges small amounts for messages your business starts, like reminders or offers, billed directly to you. Replies to customers who message you are free, so most businesses pay Meta little or nothing each month. We'll show you exactly what to expect for your business.
Will it chat about anything a customer asks?
No, and that's on purpose. PocketBuddy talks only about your business: your services, prices, timings, bookings and so on. It politely declines unrelated requests like homework or jokes. WhatsApp allows AI for a business's own customer service, not as a general "ask me anything" chatbot, and keeping it focused keeps your number safe.
Can I send offers and updates to my customers?
Yes, to customers who have agreed to hear from you, for example by messaging you first or ticking a box on your form. WhatsApp blocks numbers that send unwanted messages, so never send offers to bought or borrowed contact lists. We help you collect permission the right way, and the dashboard keeps a record of it.
Are some businesses not allowed?
Yes. WhatsApp doesn't allow businesses that sell or promote things like gambling, adult content, weapons, alcohol or tobacco, drugs or prescription medicines, crypto or high-interest loans. If you're unsure, ask us on the first call. We check this before we start, so you never pay for something WhatsApp won't allow.
Could WhatsApp ever block my number?
Only if the rules are broken: unwanted messages, misleading offers, or a business type that isn't allowed. Ordinary answering of customer questions is exactly what WhatsApp is for. Because the account is in your name, you're responsible for what it sends, and we help you stay safe: we watch your account's quality rating and any warnings from WhatsApp, and alert you before small issues become a block.
Who owns the WhatsApp account and the setup?
Your business does, all of it: the number, the official WhatsApp account, the Meta app that connects it, and the billing with Meta. We're your technical and AI partner, appointed by you in our agreement. You can remove our access at any time, and your number and account stay yours.
Is my data safe?
Your data is yours. Export it any time, and we delete it on request. Access is limited and logged, and we follow India's data protection rules on consent.
What do I need to provide?
A new number in your business's name, a Facebook login for the owner with two-step login switched on (Meta needs it to set up WhatsApp and your Meta app), a laptop for the one-hour setup call, a card for WhatsApp's small message charges, whatever information you already have about your business, and about three hours of your time spread over three days. Your GST or Udyam certificate helps Meta verify your business.
Another question? WhatsApp us on +91 62825 69533
The Buddy family
One brain, one dashboard: your information, contacts and tokens are shared, so you set things up once.